SPEDI Support Service

SPEDI believes that product quality, on-going support and forward compatibility are equally as important to Retailer profitability as upfront functionality. SPEDI provides Dealers and Retailers with the added peace of mind that comes from a fully integrated in-house support service. Our Technical Support and Software Development teams have in-depth product and sector knowledge built on 25 years of developing and supporting front of store and back office solutions for multiples, groups and independent Retailers.

Key SPEDI Support Service features include:

Support Desk
  • 7am to 7pm, 364 days a year.
  • Dedicated Support phone number.
  • Friendly and knowledgeable staff.
  • Optional extras include:
  • Online call tracking via web-based Support Portal.
  • Retailer first Level support.
Installation and Training
  • Delivered remotely and/or onsite by experienced staff.
  • Web or USB-based software installation.

  • First Level Support
  • Normally provided by Dealers, reinforcing effective local relationships between Dealer and retailer.

  • Second Level Support
  • Effective in-depth investigation and resolution of Retailer issues using leading remote access tools.

  • Maintenance Portal
  • Regular downloadable software updates provided free as part of the Support Service.
  • Updates include bug fixes and functionality enhancements free of charge.

Product Forward Compatibility – Subject to a current support contract.
  • All SPEDI products are forward compatible and can be upgraded (subject to having applied the free regular maintenance updates).